Legal
Privacy policy
What happens to the information you send us, set out plainly. Anything unclear here is worth asking about rather than assuming.
Who we are
Removals Directory is a removals company, not a listings or comparison service. It runs this website and is the data controller for the personal information described below. Our contact details are on the contact page.
No advertising, no paid placements
This site carries no advertising, no affiliate links, no paid placements and no referral arrangements. Nothing on it is funded by another company and no third party receives your details in exchange for money.
That is a privacy statement as much as a commercial one: there is no advertising network here to receive anything about you.
What we collect, and what for
The quote form asks for a name, a telephone number, an email address, the two addresses, a moving date where one exists, and whatever you add in the notes. It exists so that we can answer the enquiry and prepare a quotation.
Contact us by telephone or email instead and we hold only what you choose to tell us, for the same purpose. Google Analytics separately reports anonymous usage — pages opened, approximate location, device type — aggregated and identifying nobody.
Quotations from other firms
We invite you to send us quotations from other companies so that we can tell you what service they cover. Where you do, we use the document for that and nothing else.
We do not retain it after replying, we do not build pricing intelligence from it, and we do not contact the firm that issued it or pass it to anybody else. If you would rather remove their name before sending, that is entirely reasonable and it does not affect what we can tell you.
The basis we rely on
Enquiries and quotations rest on steps taken at your request ahead of a contract. After a booking we rely on performing that contract. Analytics rests on our legitimate interest in understanding how the site is used, weighed against the aggregated nature of the data.
Who else sees it
Your enquiry goes to our own lead-handling system so that the right person picks it up. Beyond that it travels only where the job requires — a storage operator where goods are held, a shipping line or destination agent on an international move, our insurers if a claim is raised.
Google reCAPTCHA protects the form against automated submissions, so Google receives technical information about your interaction with it. Nothing is sold, and nothing goes to other removals firms.
How long it is kept
Enquiries that never become bookings are held while the job remains a realistic prospect, then deleted. Completed job records, including inventories and survey photographs, are retained for the period accounting, insurance and the law require.
What you can ask for
A copy of what we hold, a correction, a deletion, or an objection to our use of it. Write and we will deal with it. Unhappy with the outcome? The Information Commissioner's Office accepts complaints.
Cookies
We set no advertising or tracking cookies of our own. Google Analytics and reCAPTCHA set theirs, and blocking those breaks nothing here beyond the form's spam protection.
If this changes
Material changes appear on this page. The policy covers this site and the enquiries made through it.